Abstracts

Next Step in Knowledge Management: Collective Intelligence and the Intelligent Organization

Helmut Willke
Zeppelin University, Friedrichshafen, Germany.

Abstract: Some considerable progresses in knowledge management at the level of individuals are set off by a pervasive lack of understanding the specific properties and needs of collective intelligence and of a genuinely learning organization. Here, systemic qualities and emergent properties come into play which still are poorly understood. These exigencies need a new conceptual approach for understanding the dynamics of organizational learning as prerogative for the intelligent organization.

Programming and Architectures in the Chemical, Pharmaceutical and Life Science Industries

Armin Fricke
Chemstations Europe GmbH, Lindencorso, Unter den Linden 21, 10117 Berlin, Germany.

Jan C. Schöneberger
Chemstations Europe GmbH, Lindencorso, Unter den Linden 21, 10117 Berlin, Germany.

Abstract: How to use software effectively and efficiently in the chemical, pharmaceutical, and life science industries is one of the central questions in Industry 4.0. In process design and development, chemical engineers use MS-Excel and process simulators to create process flow diagrams (PFDs), piping and instrumentation diagrams (P&IDs), equipment data sheets, and heat and mass balances. The paper shows in four examples from chemical engineering how various programs connect to a chemical process simulator through the existing interfaces. It also shows how the functionality of a process simulator can be enhanced. Through CC-API, the objects are re-used beyond the boundaries of the process simulator program CHEMCAD. Efforts to standardize the technical architectures for Industry 4.0 are contradictory and not yet actionable. OPC UA seems to be the most widely adopted communication standard.

Keywords: Industry 4.0, process simulation, object orientation, RAMI, IIRA, CHEMCAD, OPC UA, semantic interface, process engineering.

Co-Design of Requirements and Architectural Artefacts for Industrial Internet Applications

Thomas Usländer
Fraunhofer IOSB, Fraunhoferstr. 1, 76131 Karlsruhe, Germany.

Thomas Batz
Fraunhofer IOSB, Fraunhoferstr. 1, 76131 Karlsruhe, Germany.

Abstract: The paper highlights the importance of systematic agile service engineering and a co-design of requirements and architectural artefacts for Industrial Internet and Industry 4.0 software applications. Here, the functional and non-functional requirements of IT users (mostly from the disciplines of mechanical engineering and electrical engineering) need to be mapped to the capabilities and architecture patterns of emerging Industrial Internet of Things (IIoT) service platforms. The capabilities of such platforms are usually described, structured and formalized by software architects. Hence, their technical descriptions are far away from the expectations of the end-users and do not fit to their language and thematic terms. This complicates the transition from requirements analysis to system design and, hence, the re-use of existing and the design of future platform capabilities. The paper describes how this ‘gap’ may be closed with the help of a service-oriented development methodology entitled SERVUS and a corresponding Web-based collaborative documentation tool.

Keywords: Service-oriented analysis and design, Industrie 4.0, Industrial Internet of Things.

Foreign and Domestic Patent Activity as an Indicator of Innovation Towards Industry 4.0: An Exploratory Study of Turkey

John N. Gathegi
School of Information, University of South Florida, Tampa, Florida, USA Email: jgathegi@usf.edu

Yaşar Tonta
Hacettepe University Department of Information Management, 06800 Beytepe, Ankara, Turkey. Email: yasartonta@gmail.com

Yurdagül Ünal
Hacettepe University Department of Information Management, 06800 Beytepe, Ankara, Turkey. Email: yurdagul@hacettepe.edu.tr

İrem Soydal
Hacettepe University Department of Information Management, 06800 Beytepe, Ankara, Turkey. Email: soydal@hacettepe.edu.tr

Abstract: Various studies have shown a connection between patent activity and innovation. In this paper, we explore this connection in the context of patent applications and registrations at the Turkish Patent Institute (TPI) as it pertains to the country’s preparation for participation in Industry 4.0. In the first part, we look at TPI patent activity in general within the last five years (2011-2015), especially as regards the levels of domestic, as compared to foreign applications and registrations. In the second part, we examine a specific patent class (H04L) that is highly suggestive of connections with Industry 4.0. In the third and final part, we try to draw some conclusions as to the level of preparedness for Turkey’s participation in Industry 4.0, as indicated by the TPI statistics during that period. We conclude that while the level of patent activity in inventions related to Industry 4.0 is still low, Turkey is demonstrating some modest movement towards preparedness in that area.

Keywords: Patents, innovation, Industry 4.0, Turkey.

The Future of Information Systems Architecture in the Big Data Age

Haydar Yalcin
Izmir Katip Celebi University, Faculty of Social Sciences and Humanities, Balatcik, Cigli, Izmir, Turkey. Email: haydar.yalcin@gmail.com

Serhat Burmaoglu
Izmir Katip Celebi University, Faculty of Economics and Administrative Sciences, Balatcik, Cigli, Izmir, Turkey. Email: serhatburmaoglu@gmail.com

Kemal Yayla
Ege University, Faculty of Economics and Administrative Sciences, Kazım Dirik, Bornova, Izmir, Turkey. Email: kyayla@gmail.com

Abstract: Mobile internet coverage and social media applications have triggered an increase of daily unstructured data such as pictures, voice recordings, and short videos. Almost 42 percent of population has access to internet. The number of active mobile connections surpassed the total world population in 2015 according to Digital, Social & Mobile 2015 Report. Thus, the size of data needs new forms to handle geometrically increasing structured and unstructured data together. In this study, it is aimed to demonstrate the effects of big data on information systems architecture and to discuss new research avenues for information practitioners.

Keywords: Big data, information system architecture, information architecture, data, velocity, variety, volume.

A View on Open Data in Austria

Ross King
AIT Austrian Institute of Technology, Austria.

Abstract: Today we live in a digital Europe. The records of our governments, research institutions, industries, and culture are increasingly created in digital form or are being digitized. There are several reasons for providing Open Access to these records that include moral and economic arguments as well a purely pragmatic ones. This lecture will give an overview of some Open Access/Open Data related initiatives in Austria, with an emphasis on those in which AIT is directly involved, including our work on an institutional Open Data repository.

Does the Past Have a Future? Archive Memory and Technology in the Context of a Smart Library Concept

Vasilije Milnović
University Library “Svetozar Marković”, Bulevar kralja Aleksandra 71, Belgrade, Serbia. Email: milnovic@unilib.rs

Milena Kostić
University Library “Svetozar Marković”, Bulevar kralja Aleksandra 71, Belgrade, Serbia. Email: mkostic@unilib.rs

Abstract: The main objective of this paper is to introduce the possibility of using new digital technologies in the preservation and presentation of fragile archival materials in the context of Smart Libraries. These new digital technologies should provide technical opportunities and new tools for humanities researchers who will in an attractive and transparent way get the opportunity to study rare publications that have yet to be open for mass use. This paper will show that in the era of Industry 4.0 and the Internet of Things, archival material of historical value can be an extremely important part in the promotion of a particular culture in the context of a smart library. The Smart Library, as a potential information hub of the future society, will be studied within the scope of a university library project in the framework of Endangered Archives Programme of the British Library.

Keywords: Archival material, Magic Box, smart library, digitization, preservation.

Aggregation Analysis of Institutional Repositories in the Field of Library and Information Science

Gu Tinghua
School of Information Management, Sun Yat-sen University, No. 132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: guthmail@126.com

Cao Shujin
School of Information Management, Sun Yat-sen University, No.132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: caosj@mail.sysu.edu.cn

Liu Huiyun
School of Information Management, Sun Yat-sen University, No.132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: m15800038675@163.com

Abstract: Open access resources in institutional repositories are an important part of network information resources of aggregate objects. At present, resources in institutional repositories directly influence the efficiency and quality of aggregation. To realize the resource aggregation, institutional repositories can bring up the issues of discipline and organization mode of institutional repositories. Organization mode taking key knowledge of disciplines as nodes is easier for the user to utilize. Secondly, failures in aggregation can be avoided by making use of unified standards and unified platforms and by sharing of knowledge point networks using multiple software packages. Last but not the least, through visual knowledge chain display technology, aggregation can even open the access at the knowledge level within the scope of the copyright permission, thus breaking through the previous limitation of the copyright, because of which the full text cannot be obtained and the usefulness of the information’s content cannot be recognized. Data collection was conducted between February-March 2016 through investigating the distribution conditions, relevant policies, and data access modes of open access resources of the library and information field in OpenDOAR.

Keywords: Resource aggregation, institutional repositories

Digitalization of the Archive Records Forming Institutional Memory and Electronic Archive Processes in Universities

Zeynep Akdoğan
Ankara University, Turkey. Email: zeynepsen61@gmail.com

Fahrettin Özdemirci
Ankara University, Turkey. Email: ozdemirci@ankara.edu.tr

Özgür Külcü
Hacettepe University, Turkey. Email: ozgurkulcu@gmail.com

Abstract: Digitalization and e-archive processes require systematic approaches and applications in institutions. Digitalization includes processes that begin with the specification of changes in the institution and the determination, sorting and classification of the archive, and continue with the works of identification of metadata, storage, access control, protection, and sustainability. In this context, it requires the development of storage plans for digitalized archival records, e-filing, indexing etc. and the establishment of an e-archive system management model that can be integrated with the current electronic records management systems (ERMS). Within this framework, the works required to be carried out in digitalization and e-archiving processes in the universities and the ways and methods to be followed shall be discussed in this paper.

Keywords: Digitalization, e-archive processes, electronic records management systems (ERMS).

A New Path of Information Management, Policy and Society in the Industry 4.0 Era

Organizer: Li Gang
School of Information Management, Wuhan University. No: 299, Bayi Road, Wuhan, China. Email: imiswhu@aliyun.com

Organizer: Cao Shujin
School of Information Management, Sun Yat-sen University. No:132, Waihuan East Road, Higher Education Center, Guangzhou, China. Email: caosj@mail.sysu.edu.cn

Abstract: Workshop brings together experts to examine issues of internet information management and policy in the new information environment. The papers present new paths of information system construction, information modeling, information processing, information service and information policy for internet innovation. From a variety of perspectives, this workshop focuses on finding new ways of information management and discusses their implications for society in the Industry 4.0 era.

Keywords: 3D printing, cyber-physical systems (CPS), cloud serving, cloud manufacturing, social media, management response, standardized-concepts relationship, digital resources opening, information policy, copyright law, information management, sustainable strategic advantage, Industry 4.0.

A Cyber-physical System Concept for Distributed 3D Printing

Li Gang
School of Information Management, Wuhan University. No: 299, Bayi Road, Wuhan, China.
Email: imiswhu@aliyun.com

Abstract: 3D printing is one of the subversive technologies in the field of manufacturing, which has drawn more and more attention from various industries for its high degree of intelligence and short manufacturing process. The emergence of 3D printing drives the manufacturing industry towards personalized customization. However, it requires further study on how to control the production process effectively and intelligently, to improve productivity and integrate all aspects of resources to achieve effective combination of cloud manufacturing and cloud serving. In order to address these issues, this paper analyzes the problems existing in 3D printing, and the development status of cyber-physical system and cloud serving. Then, from the perspective of information management in the manufacturing process, it presents a cyber-physical system concept for distributed 3D printing to connect the sales, production, and the service processes. The system collects all the information generated in the manufacturing process, and feeds it back to the relevant personnel. It enables people to grasp the dynamics of production, which makes the entire manufacturing sector transparent. It implements the remote control of manufacturing equipment, which eliminates the limitations of local manufacturing and improves service efficiency. Finally, this paper points out the feasibility and extendibility of the concept being applied in other manufacturing industries.

Keywords: 3D printing, CPS, cloud serving, cloud manufacturing.

Jianjun Sun
School of Information Management, Nanjing University, China. Email: sjj@nju.edu.cn

Lele Kang
School of Information Management, Nanjing University, China. Email: lelekang@nju.edu.cn

Abstract: For the hospitality industry, social media platforms allow customers to share their reviews of service providers. Nowadays, more and more social media platforms enable the service providers to respond to these comments. Service providers’ feedbacks towards customer reviews are conceptualized as management responses. Management response requires that service providers interact with customers in online social media to address service failure and retain customers. Though prior literature has already highlighted the importance of management response, it is still unclear how management response could compensate for a service failure. Based on attribution theory, the effect of organizations’ responses to customer complaints depends on the attribution of crisis responsibility. However, traditionally, the effect of management response is examined without considering about the attribution of service failure. To fill in this gap, we develop an empirical model based on the theory of customer complaint management, and propose that management response and response timeliness moderate the relationship between different types of service failure (physical service failure and soft service failure) and customer satisfaction. By analyzing the data retrieved from one of the largest online travel agencies, we find that management responses are more effective to address soft service failures, which are often caused by unintentional behavior or incidents than physical service failures caused by stable continuous errors.

Keywords: Service failure, management response, customer satisfaction.

Information System – An Old Weapon for Gaining Sustainable Strategic Advantage in the New Era of Industry 4.0

Lixin Xia
School of Information Management, Central China Normal University, China. Email: xialx@mail.ccnu.edu.cn

Xuguang Li
School of Information Management, Central China Normal University, China. Email: xlsheffield@gmail.com

Gaohui Cao
School of Information Management, Central China Normal University, China. Email: ghcao@mail.ccnu.edu.cn

Zhongyi Wang
School of Information Management, Central China Normal University, China. Email: wzywzy13579@163.com

Qingxing Dong
School of Information Management, Central China Normal University, China. Email: qxdong@mail.ccnu.edu.cn

Abstract: This article discusses how information systems can be used to gain competitive advantage and to sustain it over the long-term in the era of Industry 4.0. In addition, the concepts of competitive advantage and sustainable competitive advantage in this new context are also explored. Porter’s Five Competitive Forces Model is employed to show that information system can be used to achieve the competitive advantage through coping with these five forces in the presence of opportunities and challenges brought about by novel technologies which create the cyber-physical system. Strategic information systems create the potential for sustainable competitive advantage by containing the four attributes; namely, value, rareness, inimitability and non-substitutability. Even in the contemporary rapid development of information and manufacturing technologies, it still can be used to achieve the business goal of sustainable competitive advantage when it is integrated into the cyber-physical system and the overall business strategy. It can be successfully utilized in the three generic business strategies of cost leadership, differentiation, and focus. The analysis shows that information system is a strategic weapon for the competitive edge in the new business environment featured with the fourth industrial revolution.

Keywords: Information system, Industry 4.0, cyber-physical-system, sustainable strategic advantage.

Measuring Standardized Concept Relationships for Knowledge-Oriented Standard Information Services

Lu Wei
School of Information Management, Wuhan University, Wuhan, China. Email: weilu@whu.edu.cn

Abstract: Standard literature is a kind of important information resource, and it plays an important role in guiding economic activities. However, the standard literature information management system remains at the literature retrieval level, and is not able to provide knowledge-oriented standard information services. Ontology and semantic technologies are widely regarded as powerful approaches for the organization and management of knowledge. However, constructing the relationship between concepts in standard literatures manually is very time-consuming and expensive. In this paper, we unified natural language processing, semantic computing, and made full use of the existing knowledge bases to build a concept network automatically. First, we extracted concept terms from different sections of standard literatures via word segmentation and part-of-speech tagging. Second, we obtained relevant documents and explanatory texts from existing knowledge bases (wiki encyclopedia, Baidu encyclopedia, standard glossary, etc.), and extracted relevant concept terms from them. Third, we used a semantic computing method for measuring the relationship among concepts. Following this way, the important concepts in standard literatures are well organized and linked in a concept terms network. Based on this, we designed a standard knowledge service system to provide standard knowledge services such as standard knowledge map and standard knowledge retrieval.

Keywords: Knowledge organization, standard literature, concept network.

An Engine for Innovation: The Evolution of Chinese Internet Copyright

Wei Jingzhu
Sun Yat-sen University, Guangzhou, China. Email: weijzhu@mail.sysu.edu.cn

Abstract: The concept of Industry 4.0 is a blueprint for the future manufacturing industry. A highly intelligent manufacturing industry requires plant equipment to operate with the help of advanced software and more independent decision-making. The era of data isolation between factories may soon become the past, which means the Internet will become the new battlefield of the competition in the future manufacturing. In the current legal framework, the internet copyright is one of the important engines and guarantors of knowledge production and innovation, and an important regulator of information/knowledge service and sharing. This paper presents the path of how Chinese Internet copyright policy has evolved in the past ten years, and what government officials and legislators should take into considerations for policy planning purposes. Through analyzing internet copyright policies, laws and regulations, judicial interpretations, and legal cases in China, this paper focuses on the evolution of path, characteristics, problems, and future trends of internet copyright and its implication for manufacturing. The relationship between internet copyright policy, judicial practice, and industry development, creation, and innovation will be addressed in this paper.

Keywords: Internet copyright, innovation policy, copyright law, China.

Digital Transformation and Organizing: From Lean Production to ‘Acceluction’

Ahmed Bounfour
President of the New Club of Paris, European Chair on Intellectual Capital Management, Head of Innovation Networks at the University Paris-Sud, France.

Which Network Resources Need to Be Aggregated for LIS Researchers? An Analysis of Web Citations

Cao Shujin
School of Information Management, Sun Yat-sen University, No. 132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: caosj@mail.sysu.edu.cn

Wang Zhihong
School of Information Management, Sun Yat-sen University, No.132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: wangzh629@163.com

Gu Tinghua
School of Information Management, Sun Yat-sen University, No.132, East Outer Ring Road, Higher Mega Center of Guangzhou, China. Email: guthmail@126.com

Abstract: In the big data era, the conflict between heterogeneous information and user requirements burdens the user cognition of the information. The field of in-depth information aggregation and organization has been paid a lot of attention. This paper aims to explore and discover the use patterns and core domains of network resources by using co-occurrence analysis and social network analysis on web citations. Research suggests that network resources utilized by LIS researchers are generally scattered, and that there are significant differences in the use patterns of network resources between Chinese and English. The use patterns of authors having different research focuses are different, and topics of network resources tend to be similar with their research topics. By using an empirical study, this paper provides theoretical foundations and guidelines for network resource aggregation, and a new method for discovering the core network resources of specific subjects.

Keywords: Web citations, social network analysis, information aggregation.

Citation Pattern Analysis: Do Asian LIS Scholars Have Potential Citation Trends During 1994-2013?

Munazza Jabeen
Department of Library and Information Science, University of Balochistan, Sariab Road, Quetta, Pakistan. Email: jabeenmunazza@outlook.com

Muhammad Rafiq
Department of Information Management, University of the Punjab, Lahore, Pakistan. Email: dr.rafiqm@gmail.com

Kamal Badar
Institute of Management Sciences (IMS), University of Balochistan, Sariab Road, Quetta, Pakistan.
Email: kamal.badar1980@gmail.com

Abstract: The purpose of this study was to investigate the hidden patterns of citation analysis embedded in the information flow of Asian Library & Information Science (LIS) top impact factor journals by using bibliometric and social networking analysis (SNA). Basic research findings with regards to the citation trends of Asian LIS scholars in the present research are as follows: a) the publications of Asian LIS researchers tend to have the highest citation potential as revealed by citations received during the last twenty years; b) the publications having Asian LIS scholars as first author and co-authors from the rest of the world received the maximum number of citation; and c) foreign LIS scholars as first authors and co-authors from Asian countries received ample number of citations. In order to evaluate the scientific research publications in terms of citation pattern analysis at Asian and the world level, bibliometric and social network analysis (SNA) was used through a VOS viewer software using Web of Science (WoS) databases from 1994-2013. Factual data was taken from WoS published by Thomson Reuters. Results revealed that foreign LIS authors received the ample number of citations followed by Asian scholars. However, senior and experienced Asian LIS scholars have been indulged to conduct joint publications and received high number of citations. The study portrays the worth of Asian LIS research and elaborates the reflection of its worth.

Keywords: Citation analysis, mapping, social network analysis, LIS.

An Explanatory Study of Digital Humanities as a Research Topic at the Web of Science Interface

Hamid Darvish
Department of Information Management & Records, Kastamonu University, Turkey. Email: hdervis@kastamonu.edu.tr

Abstract: This paper analyzes and maps the digital humanities as a research field in the Web of Science (WoS) interface. We extracted a total of 351 records by using a text search between the years 1975-2015. Furthermore, applying the same text query on Science Citation Index (SCI), Social Science Citation (SSCI) and Arts & Humanities Citation Index (A&HCI) revealed 69, 203, and 231 records, respectively. VOSviewer was used to create a map of co-authorship, co-word, and journal co-citation of the network structure of the citation indexes. Scholarly publications with “digital humanities” in their topics are an interdisciplinary field encompassing Geography, Computer Science, Art, Archeology, Sociology, and Cultural Studies. Turkey’s appearance in the network structure is not noticeable due to the fact that most of the journals are published in English, however Adalya, Belleten, METU Journal of the Faculty of Architecture, Milli Folklor, OLBA and The Journal of Ottoman Studies are indexed in A&HCI database.

Keywords: Turkey, digital humanities, mapping.

Industry 4.0: Mapping the Structure and Evolution of an Emerging Field

Yaşar Tonta
Hacettepe University Department of Information Management, 06800 Beytepe, Ankara, Turkey. Email: yasartonta@gmail.com

Güleda Doğan
Hacettepe University Department of Information Management, 06800 Beytepe, Ankara, Turkey. Email: guledaduzyol@gmail.com

Abstract: Industry 4.0 is a brand new interdisciplinary field combining cyber-physical systems, the Internet of Things and Services, and smart factories. It is promising to provide a new way of value creation in both physical and networked worlds. This paper attempts to witness the emergence of Industry 4.0 through bibliometric analysis of the characteristics of 89 papers published between 1945 and 2015. Scholarly papers on Industry 4.0 appeared very recently (2012) in the literature. Findings indicate that this is due, in large part, to the involvement of Germany in Industry 4.0-related research and innovation (R&I) within the last couple of years. Most papers were published by German researchers. The number of papers intensified very rapidly especially in 2014 and 2015. If the sharp increase in the numbers of papers and citations in the last two years is any indication, we should expect more Industry 4.0 R&I activities including publishing in the near future.

Keywords: Industry 4.0, cyber-physical systems, industrial Internet of Things and Services, bibliometrics.

The Impact of Digitalization on Management

Herrmann Sikora
CEO Raiffeisen Software GmbH, Austria

Abstract: Digitalization has an immense impact on private as well as on business life. It is absurd to think that traditional management will be effective and efficient enough in the digital age. Not only business models will have to change, but also management methods. However, many top managers have no idea how to “move” among the many challenges given by digitalization. Instead, they often have an uneasy feeling about information technology, yet being of paramount importance for the well-being of enterprises or even their prime success factor. Finding and developing a strategy is more difficult than ever. The lecture will focus on what top managers should be aware of and suggest how to cope with the many disruptive changes brought about by the advent of the digital age.

Student Networks and Academic Achievement: Methodological Lessons and Proposals from the Literature 2000-2015

Vignery Kristel
Université Saint-Louis, 43 Boulevard du Jardin botanique, 1000 Brussels, Belgium. Email: kristel.vignery@usaintlouis.be

Abstract: Researchers use various quantitative and qualitative techniques in order to investigate the links between student networks and performance. Related to these questions, some methodological issues (e.g., the identification of relevant peers, the confounding of the selection and socialization effects. . .) have been identified. To the best of our knowledge, a literature review of these issues has yet to be done. The first objective is therefore the discussion of these principle methodological challenges. This discussion will lead to our second purpose, which is the proposition of a new longitudinal analysis process that would combine knowledge management and data mining. This dynamic process would address some of the identified methodological challenges and allow the pursuit of the question of how social networks influence academic achievement. The outcomes might lead to a suitable politics of student grouping, and might be used to predict behaviors occurring in networks other than academic achievement.

Keywords: Academic achievement, peer groups, social networks, online learning tools, methodological challenges, Social Network Analysis, knowledge management, data mining.

Kanwal Ameen
Department of Information Management, University of the Punjab, Lahore, Pakistan. Email: kanwal.im@pu.edu.pk

Maria Aslam
Institute of Administrative Science, University of the Punjab, Lahore, Pakistan. Email: maria_aslam14@yahoo.com

Abstract: The study investigates the current state of knowledge sharing (KS) practices among social sciences research students in terms of frequently used channels for knowledge sharing and communicating. The study follows a quantitative research design based on a questionnaire survey method. Findings revealed that SMS, face to face interaction, and Facebook were frequently used channels for sharing knowledge. Online chatting and face to face exchange of information were considered the most effective channels in this regard.

Keywords: Knowledge sharing, Pakistan, university students, information sharing.

Jing Zhang
School of Information Management, Sun Yat-sen University No. 132, Outer Ring East Road, Guangzhou Higher Education Mega Center, Panyu District, Guangzhou, Guangdong Province, China. Email: zhangj87@mail.sysu.edu.cn

Jingyi He
Sun Yat-sen Library of Guangdong Province No. 213, Wenming Road, Yuexiu District, Guangzhou, Guangdong Province, China. Email: hejyi@mail2.sysu.edu.cn

Jiaping Lin
School of Information Management, Sun Yat-sen University No. 132, Outer Ring East Road, Guangzhou Higher Education Mega Center, Panyu District, Guangzhou, Guangdong Province, China. Email: 1024527910@qq.com

Lin Lin
School of Information Management, Sun Yat-sen University. No. 132, Outer Ring East Road, Guangzhou Higher Education Mega Center, Panyu District, Guangzhou, Guangdong Province, China. Email: linlin@sysustudio.com

Abstract: Based on the 14 current data literacy competency models, there are two education conceptions in the current data literacy education: the systematic concept and the specialized concept. One of the top 10 universities in mainland China was selected to be investigated. On the basis of a survey of Chinese periodical publications of the Humanities and Social Sciences (H&SSs) departments, and their applications for National Social Science Fund projects, it reveals that numeric and text data are the main research data types in H&SSs in a Chinese University Education Context. A data literacy competency model for H&SSs researchers was built. On the basis of data lifecycle, the new model has five competency dimensions and 11 corresponding subdivision competencies, as well as 20 competency contents, which emphasize data management planning, long-term data preservation, data analysis, and the awareness of data reuse.

Keywords: Data literacy, data literacy competency model, humanities and social sciences researchers.

Information Management and Knowledge Management Approaches of Organizations and Information Culture in the Era of Industry 4.0

Lixin Xia
School of Information Management, Central China Normal University, 152 Luoyu Road, Wuhan, Hubei 430079, China. Email: xialx@mail.ccnu.edu.cn

Xuguang Li
School of Information Management, Central China Normal University, 152 Luoyu Road, Wuhan, Hubei 430079, China. Email: xuguangli@mail.ccnu.edu.cn

Gaohui Cao
School of Information Management, Central China Normal University, 152 Luoyu Road, Wuhan, Hubei 430079, China. Email: ghcao@mail.ccnu.edu.cn

Zhongyi Wang
School of Information Management, Central China Normal University, 152 Luoyu Road, Wuhan, Hubei 430079, China. Email: Wzywzy13579@163.com

Qingxing Dong
School of Information Management, Central China Normal University, 152 Luoyu Road, Wuhan, Hubei 430079, China. Email: qxdong@mail.ccnu.edu.cn

Abstract: This article compares the main approaches of information management and knowledge management in the new concept of Industry 4.0 from the technological, behavioural, and strategic management angles. In order to better leverage that knowledge, multiple and balanced approaches to knowledge management are proposed. Adoption by the organization allows it to face the new challenges and opportunities provided by rapid technical development. In addition, different views on the nature of organizations, the issues they face, and their solutions within each approach of information and knowledge management are also fully discussed. Information culture, which plays the leading role in knowledge management, is the key issue identified in bridging information and knowledge management in this new era. It is also suggested that an appropriate information culture strategy be incorporated.

Keywords: Information management, knowledge management, Industry 4.0, information culture.

An Exploratory Study: The Relationship between Information Flow and Employees’ Functional Roles within an Organization

Sevim Oztimurlenk
Palmer School of Library and Information Science, Long Island University, 720 Northern Blvd.
Brookville, NY 11548, USA. Email: seviloztimurlenk@hotmail.com

Abstract: Organizational communication and efficient information flow are the crucial parts of any organization’s operational processes. Without information flow no financial and material flows can exist. Having well-organized information flow can provide a competitive advantage through reduced costs, improved customer service, and more efficient business processes. This paper investigates the relationship between information flow and employees’ functional role in the workplace. A mixed research design is the primary design for this study. Both a survey method and an interview approach were used to conduct this study. The purpose of the interviews was to gather and explore employees’ perceptions, thoughts, and opinions about how information technology could affect information flow. According to this study, there is a significant relationship among upper management, lower management, and non-mangement employees in terms of “staying close to information.” Information technology dramatically affects information flows in the organizations.

Keywords: Information flow, organizational communication, decision making, information technology, competitive advantage.

What Citizens Need from the Local Government: An Empirical Research in China

Chen Yijin
Zhongkai University of Agriculture and Engineering, Guangzhou, China, 510625. Email: mmjj99@foxmail.com

Cao Shujin
School of Information Management, Sun Yat-sen University, Guangzhou, China, 510006. Email: caosj@mail.sysu.edu.cn

Abstract: Open government information and online services attempt to meet the information needs of citizens. E-government websites can improve the ability of government services and the efficiency of social management. Using a questionnaire survey to collect data, the citizens of Guangzhou City, China, were asked about their satisfactions, their intentions of use, and access to local government or e-government. Conditions that could make the potential users change into actual users and related strategies were suggested.

Keywords: Open government information, government service, user needs, user satisfaction, e-government, user-center research.

Stemming the Demise of the Community Public Library

Jose Rene Tubilleja
Long Island University, Brookville, New York, USA. Email: jose.tubilleja@my.liu.edu

Abstract: There is now a marked decline in the use of the small community public libraries because the physical books that used to be their exclusive domain are now widely available through the Internet. There is therefore a need to look for other ways to keep the community’s interest in regularly visiting their local libraries. This article recommends that local libraries should expand their traditional community center role and start making more digital materials readily available on their premises. Additionally, these libraries could be converted into technology hubs for free servicing and training on the use of mobile devices. This could quickly turn the growing disinterest of the community in their hitherto archaic local libraries into being eager to frequent a place where they can learn more about this ever-changing modern technology.

Keywords: Community public libraries, digital reading materials, technology hub, library services.

Service Innovation: Process and Practice in an Integrated Environment

Ariel Alejandro Rodríguez García
National Autonomous University of Mexico (IIBI-UNAM), Mexico. Email: rgarciaa@unam.mx

Egbert J. Sánchez Vanderkast
National Autonomous University of Mexico (IIBI-UNAM), Mexico. Email: egbert@unam.mx

Abstract: Service innovation in the library environment has undergone a variety of changes during the last decade. Technology has been one of those factors that has influenced and, in some way, promotes those transformations. In this sense innovation is closely related to progress and adjustment. In this paper, the disruptive technologies discourse is taken to show how in the library environment processes and practices have experienced changes and challenges which have affected the way service is provided or must be offered in an integrated library environment.

Keywords: Service innovation, disruptive technologies, library environment.

Agile Knowledge Management

Klaus North
Wiesbaden Business School, Hochschule RheinMain, Deutschland

Abstract: KM practices are still largely associated with stabilizing organizations in predictable contexts. With increasingly turbulent and complex business environments KM will have to enhance agile organizational performance by developing quick learning loops and high responsiveness to uncertain und unknown situations. The contribution will explore what “agile” means for KM and its value proposition including instruments, practices and organizational anchoring.